Requirements for Software Archi­tects – Part 3

Welcome to the last part of our blog series, where we present the modern techniques of requirements engineering.

Techniques

We have now outlined what consti­tutes requirements, the journey of a requirement from surveying to architecture, and the stake­holders involved in the process. We have also seen the risks that are entailed if requirements are not given adequate attention.

In the following, we would now like to present a few techniques that can improve or simplify work with requirements.

Agile techniques for creating, maintaining, and prior­i­tizing functional requirements

 

Product vision

The product vision is the long-term objective that a company strives for. The goal is to create a product that serves a purpose. The product vision describes the expected outcome, i.e., the “what”.
One of the best and most clearly formu­lated visions comes from J.F. Kennedy – the first landing on the moon.

Figure 1: President Kennedy speaks to Congress on May 25th, 1961

     

Figure 2: Commander Neil Armstrong working at an equipment storage area on the lunar module, Credits: NASA

 

A team with a good, clear, tangible product vision can develop a better product than a team without a vision or with only a vague idea of where they are supposed to go.

 

Stake­holder analysis

Identi­fying the people who partic­ipate in a project is one of the most important tasks of a Product Owner (BA, RE) and software architect. There are many different methods for conducting a struc­tured stake­holder analysis. The Stake­holder Matrix can be a tremendous help in specif­i­cally identi­fying stakeholders:

Figure 3: Stake­holder assessment – how do I deal with my stakeholders?

 

Monitoring (low interest, low power and thus impact):

These stake­holders should be specif­i­cally informed without sharing irrel­evant information with them. Carefully coordi­nating commu­ni­cation with these partners is necessary to ensure relevance.

Satis­faction (high power, low interest):

It is important to invest adequate time in these stake­holder groups to ensure their satis­faction but without making them feel overloaded.

Inform (low power, high interest):

Inform these stake­holders accord­ingly and gather the relevant information to prevent greater problems. Stake­holders of this category often look at project details critically.

Remaining in close contact (high power, high interest):

These stake­holders are the main players. They should be fully integrated into the project. Take enough time to satisfy them.

Persona

Personas are used to attempt to describe a particular type of user. During the process, you put yourself in the person’s shoes to under­stand their situation and use that information to define their needs. A persona is a useful tool to survey requirements. It often makes sense to use it if customer surveys (a tool for surveying requirements) cannot be carried out. Furthermore, personas are used with major products/systems that are used by broad groups of end users.

Example:

Mathias is forty-five, married, and has two children. He works as a quality manager for the German Federal Labor Office (Bunde­sagentur für Arbeit). He takes the train from Mannheim to Frankfurt every morning and is proud to have made a signif­icant contri­bution to the office’s efficiency and effec­tiveness for 15 years. In his free time, he spends time with his friends in a restaurant in the city’s historical center, where they hold lively discus­sions and share mutual interests.

This is a rather brief example of a persona description. In practice, it can often fill entire pages. When documenting personas, it is important to empathize, i.e., take into account special details and emotions. This is the only way to properly under­stand a customer or end user.

 

Agile techniques for documenting requirements

 

Use cases

Use cases describe a requirement or product features from the customer’s perspective.

The objective is to receive an (initial) description, in the customer’s language, of the function­ality of the product to be developed.

This has some advantages:

• Customer needs can be under­stood better and properly since they are expressed in their own words.
• It is a good basis for making decisions on prior­i­tizing requirements
• Misun­der­standings are reduced to prevent any undesired requirements from being added to the product.
• Scope: Add only what is supposed to belong in the system

After defining the different use cases that have been formu­lated by the customer or together with the customer, these use cases can be described in greater detail and refined.

This is where use case documents (name of the use case, precon­di­tions, normal procedure, alter­native procedure, postcon­di­tions) and UML (e.g., use case diagram, activity diagram) come into play to illus­trate and visualize the requirements for the system. Additional diagrams for illus­trating and defining internal struc­tures and processes are also depicted in the later steps (software architect role) for the purpose of visual­izing the software architecture.

User stories

User stories are concise descrip­tions of a feature from a user perspective. It is important to formulate them in one to two sentences.

The stories are supposed to tell why the user requires a particular function­ality and which objectives or benefits they can obtain with it. Unlike classic techniques in requirements engineering, the user story does not specify the solution for how the feature is imple­mented. Rather, it only specifies what is imple­mented (required). The user story does not describe the “how”—it only describes the “what”. The user story is supposed to document the background, rationale, objectives, or benefits of why this particular feature should be implemented.

A sentence template has been estab­lished in the agile environment. It specifies that there are always three primary elements that illus­trate the value of a function­ality as it is used: Role, Feature and Rationale (value/benefit, etc.).

It can be formu­lated as follows:

As a <Role>, I would like a <Feature>, because <Rationale>

As a <Rolle>, I would like <Feature>, to obtain <Benefit/Value>.

 

Examples:

1. As a passenger who travels back and forth, I would like to re-book frequently booked train routes as quickly as possible to save time while booking.
   2. As a human resources manager, I would like to be able to sign vacation requests directly in the system to approve the vacation without having to download vacation requests.

 

Agile techniques for speci­fying user stories

 

Story mapping

Prior­i­tizing requirements and maintaining product backlog items (=PBI) are part of a Product Owner’s day-to-day tasks. Story mapping is an excellent tool for overcoming this challenge.

This method can be used both at the beginning to derive user stories in the first place, and during the devel­opment process. Since devel­opment in the agile environment is always conducted itera­tively and gradually, new user stories are created after each round of customer feedback or required modification.

A story map consists of two dimen­sions (horizontal and vertical). The first horizontal dimension includes the rough requirements, and the second vertical dimension refines these requirements. The deeper you go, the greater the increase in the level of detail. The goal is to break down a requirement – from the customer’s perspective – into refined and small tasks in order to subse­quently implement them. Therefore, story mapping can be regarded as a management technique.

 

Agile techniques for managing requirements

 

Epics

The created user stories can now (or, alter­na­tively, in a prior step) be summa­rized in epics. These epics group together related user stories. During the process, for instance, they are summa­rized based on higher-level business objectives or the ability to offer them as stand­alone, priced services. For example, user stories such as “Appli­cation for child benefits”, “appli­cation review by clerk”, and “child benefits payout” can be bundled under the “child benefits management” epic.

Advan­tages:

• “Divide et impera”: The entire system to be developed can be documented in subsec­tions at the beginning of the project.
• Project struc­turing, i.e., parts of the system can be abstractly described at the beginning of the project without having to go into detail at an earlier stage.
• One important benefit in using epics is the control over the specialist concept or product backlog (list of user stories). Otherwise, you can quickly lose track of things in major projects associated with a product backlog with hundreds of user stories.

 

Techniques for identi­fying architecture-related requirements

Some of the most effective methods for deter­mining ASRs are:

• Questionnaires/checklists
• Stake­holder surveys
• Quality attribute workshops (QAW)*

 

Struc­tured interview

A struc­tured interview can help to identify blind spots, specif­i­cally when surveying non-functional requirements, and is conducted individ­ually with stake­holders. Never­theless, the relevance of the identified requirements for the architecture must still be assessed after an interview. Requirements also help to derive a measurable and crucial charac­ter­istic (e.g., in the form of a quality scenario) in a manner that is not yet mandatory. However,  this can also be carried out as part of inter­views with stake­holders as needed.

This technique is useful since there are many arrange­ments and catego­riza­tions of possible quality requirements. Designing the survey based on existing config­u­ra­tions often helps stake­holders to identify requirement areas that they have previ­ously not taken into account.

For instance, some models for struc­turing quality charac­ter­istics include

• ISO/IEC 25010
• The “ilities” model
• Q42

Here is an example of how an interview can transpire:

For the interview, an exemplary system requirement is prepared for each category.

After­wards, the objective of the interview and the methods are presented to the stakeholder.

Next, the model is reviewed category by category together with the corre­sponding stake­holder. If this stake­holder is already aware of requirements in this category, then a category is omitted as needed.

During the process, all the created requirements are documented. When documenting the requirements, questions are also asked on how the requirement helps the stake­holder achieve his/her objectives. As a result, the relevant of the requirement is verified since this type of interview runs the risk of creating an excessive number of requirements. Furthermore, it will be possible to obtain an overview of the stakeholder’s under­lying interests. Lastly, the stake­holder is thanked for their time.

After the interview, the documented requirements are recon­ciled with existing documen­tation and new requirements are documented. If the requirements contradict previ­ously documented requirements, then consul­ta­tions are held with the stake­holder and, if necessary, the PO, BA, and RE. Lastly, the architectural impor­tance of the requirements are assessed.

 

Techniques for documenting requirements

 

BDD

Behavior-driven devel­opment, also known as requirements-driven software devel­opment, was first described by “Dan North” in 2003 and has since continued to grow. Dan North also developed the first framework for imple­menting BDD in JBehave.

BDD is another agile software devel­opment technique that improves collab­o­ration between different partic­i­pants in software devel­opment projects—particularly in the Software Architect/Product Owner/Business Analyst team. In behavior-oriented (behavior-driven) devel­opment, software tasks, objectives, and results are documented in a defined text form during requirement analysis that can after­wards be carried out as automated tests.

By doing so, you can verify if the software has been properly imple­mented or if additional adapta­tions are required.

Software requirements are formu­lated in scenarios, typically known as “if-then” clauses. This approach is based on the language of domain-driven design (DDD).

The objective is to develop a mutual under­standing and make it easy to transition from technical requirements to implementation.

According to BDD, a format that is derived from the user story speci­fi­cation (“As” role…) is used for the behavior specification.

Each user story should follow the structure below to some extent:

Title
An explicit title

Narrative/Explanation
A brief intro­duction with the following structure:

As: The person or role who benefits from the function;
I would like: the function/feature;
so that: the benefit or value of the function.

Accep­tance criteria
A description of each specific scenario of the story with the following structure:

Given: The starting context at the beginning of the scenario in one or several sections;
When: The result that triggers the scenario;
Then: The expected result in one or several clauses.

 

Example:

Scenario 1: Returned goods are placed in stock again

• Given the customer has purchased black pants
• and we subse­quently had three pairs of black paints in stock,
• If the customer returns the pants and receives a credit for it,
• Then we will have four pairs of black pants in stock.

It is advisable for the software architect, business analyst, and developer to work together to draft the scenarios and document the resulting outcomes in a separate document.

 

Summary

Requirements are one of, if not, the main driving factor of software devel­opment. This is why collecting, documenting, speci­fying, and admin­is­tering requirements is one of the most important activ­ities in software development.

Never­theless, even good requirements do not guarantee success, as we can see in the dynamics between surveying requirements and declaring them as relevant for architecture. Open commu­ni­cation and a mutual under­standing about the requirements and what is produced using these requirements – including the corre­sponding accep­tance processes – are also essential.

This indicates the need for the Requirements Engineer, Product Owner, Business Analyst, and Software Archi­tects to collab­orate and find a mutual language and basis to make the requirements consistent in the interest of the project’s success—not just once but rather itera­tively and continuously.

And this concludes our blog series on requirements for software archi­tects. Thank you very much for reading!

 

Sources:

• Sommerville, Ian (2009). Softwa­reengi­neering (9th ed.). Addison-Wesley. ISBN 978–0‑13–703515‑1.
• Andreas Winter­steiger, Scrum Schnelle­in­stieg [a quick intro­duction to Scrum]
• McGreal, Don; Jocham, Ralph (June 4, 2018). The Profes­sional Product Owner: Lever­aging Scrum as a Compet­itive Advantage. Addison-Wesley Profes­sional. ISBN 9780134686653.
• https://t2informatik.de/
• North, Intro­ducing Behaviour Driven Development
• Dan North et al.: Question about Chapter 11: Writing software that matters. (no longer available online.) Archived from the original on November 7, 2009; retrieved on November 9, 2011: “The phrase ‘BDD is TDD done well’, while a nice compliment, is a bit out of date. […] BDD has evolved consid­erably over the years into the method­ology we describe in the book. Back when it was focused purely on the TDD space– around 2003–2004 – this was a valid description. Now it only covers a small part of the BDD proposition”
• Schwaber, Ken; Sutherland, Jeff (November 2017), The Scrum Guide: The Defin­itive Guide to Scrum: The Rules of the Game, retrieved May 13, 2020
• “Lessons learned: Using Scrum in non-technical teams”. Agile Alliance. May 18, 2018. Retrieved April 8, 2019.
• Ken Schwaber; Jeff Sutherland. “The Scrum Guide”.org. Retrieved October 27, 2017.
• https://www.scrum.org/
• http://agilemanifesto.org/
• https://www.isaqb.org/
• https://swissq.it/agile/die-rollen-des-po-re-und-ba-im-vergleich/

 

Figures:

Figure 2: https://astrobiology.nasa.gov/missions/apollo-11/

Figure 3: Stake­holder assessment— how do I deal with my stake­holders? | Felix Klauke (medium.com)

 

This is a trans­lation of ITech Progress’ blog post “Requirements for Software Archi­tects – Moderne Techniken des Requirement Engineerings”. Here you can find the original blog post in German.